This policy explains what personal information we collect, how we use it and the choices you have.

Information we collect

• Information you give us: name, shipping and billing address, email, phone number and order details when you place an order, request a quote, contact us, or sign up for updates.
• Payment information:  We don’t store your full card number.
• Information about your needs: if you tell us about your mobility needs, such as your weight or where you’ll ride, we use it only to help you choose a product. Please don’t send detailed medical records.
• Technical information: IP address, browser, device type, pages viewed and referral source, collected through cookies and similar tools.
• Messages: emails, WhatsApp messages and call notes when you contact us.

We do not ask for your Social Security number, driver’s license number, vehicle information or credit and income details.

How we use your information

• To process and deliver orders, handle returns and provide warranty and support help
• To answer your questions and give product advice
• To send order updates and, if you opt in, marketing emails
• To run, secure and improve our website and detect fraud
• To meet legal, tax and accounting obligations

We do not sell your personal information. 

Cookies and tracking

We use cookies to keep your cart working, remember preferences and understand how visitors use our site. You can block or delete cookies in your browser settings, but parts of the site may not work. 

Marketing choices

You can unsubscribe from marketing emails at any time using the link in each message or by emailing us. We’ll still send order-related messages.

Your privacy rights

Depending on where you live (for example, California), you may have the right to know what personal information we hold about you, request a copy, ask us to correct or delete it, and opt out of the sale or sharing of personal information. To make a request, email sales@mobileelectricscooter.com. We may need to verify your identity, and we won’t treat you differently for using your rights.

Security

We use reasonable safeguards, including encrypted connections (HTTPS), but no online system is completely secure..

Third-party links

Our site may link to other websites, such as manufacturer pages. We’re not responsible for their privacy practices.

Changes to this policy

We’ll post updates here with a new “Last updated” date.

Contact us

Mobile Electric Scooter 63-18 Flushing Ave, Maspeth, NY 11378 sales@mobileelectricscooter.com · WhatsApp +1 425 830 8875