| |
| |
| |
| 1.How do I find a Product? |
| To find the product you’re looking for, you may use the navigation menus on the left of our website. Or type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to Contact us |
| |
| 2.What do you charge for shipping? |
| Shipping is Free within the Continental U.S.A on all orders. Please contact us for freight quotes to Hawaii, Alaska or Puerto Rico: Shipping Policy |
| |
| 3.Do you ship to my country? |
We accept international purchases outside the USA. |
| |
| 4.When will my credit card be charged ? |
Your credit card will be charged as soon as we process your order and send it to shipping. Back Orders will be charged one business day before shipping. |
| |
| 5.How long will it take to get my equipment? |
All in-stock items take 3 to 10 Business days to be delivered. If an item is not in stock, we will inform you with an estimated time of arrival. |
| |
| 6.How do I track my order ? |
You can track you order online as soon as it ships: Tracking Department. |
| |
| 7.Will my order arrive assembled ? |
Default shipping method is Residential Curbside. The box(es) will contain your un-assembled product. Most scooters and powerchairs can be easily assembled in 5 to 15 minutes. Lifts and carriers require installation by someone with general skills and may take an hour or more depending on the skill and product ordered. Some scooters and powerchairs have an optional White Glove Delivery service which brings the product fully assembled. |
| |
| 8.My product is missing parts. |
Sometimes items on your order ship from different warehouses from all over the country. You might receive you scooter first and the batteries or accessories after in a different delivery. Please wait for few days before you report missing items on you order. |
| |
| 9.What is your return policy? |
Please review our return policy at this link: https://www.scooterdirect.com/returns/ |
| |
| 10.Would I get a sales receipt when I place an order ? |
| As soon as we process the orders we e-mail our customers a sales receipt with an Invoice in a PDF Format attachment. Customers who can’t provide us with an e-mail address will receive a copy of their sales receipt in regular mail. |
| |
| 11.Do you offer Volume Discounts? |
| We may be able to offer volume discount. We need to speak with you to discuss which products, volumes and other requirements to determine the discount possible. |
| |
| Payment Sales Tax and Prices |
| |
| 1.What forms of payment do you accept? |
| We accept Master Card, Visa, Discover, American Express, Money Orders, Wire Transfers, personal checks Zelle , Venmo and Paypal. |
| |
| 2.What about sales tax on the Mobility items? |
| Many medical equipment products are tax exempt. At this time, shipping from one state to another makes it tax exempt. You would pay no sales tax. |
| |
| 3.Do you offer Finance? |
| We offer finance plans through Sharpe Financial Network on all orders over $1,000.00: Finance |
| |
| 4.Are there any hidden charges? |
| NO. We are proud to offer UP FRONT PRICING. |
| |
| 5.Are you Price Competitive? |
| Yes, our prices are competitive. |
| |
